Ordering & Shipping
No, discount codes must be used at time of purchase and cannot be used retroactively.
Yes! Please write your note in the "order notes" section on your checkout page. Packing slips automatically do not include prices.
We aim to ship out within 3-5 business days from your order. Shipping adds additional time.
Selecting a faster shipping speed does not mean your order will be processed faster.
Start the return process here.
Our policy lasts 14 days. If 14 days have gone by since order delivery, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the new condition that you received it. It must also be in the original packaging, and sent back in a box. If these conditions are not met, you will receive store credit instead of money back.
Items must be shipped back within 10 days from receipt of return label.
Custom-made shoes, including those made with custom measurements and materials, are not eligible for a refund, return or exchange.
No, our shoes can be worn on either foot.
A small team of women handcrafts each shoe and accessory with care in our Wisconsin studio.
Most of our leathers are tanned in the U.S. specifically for us.